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Putting the customer first with South Western Railway
![](https://dkacdn.b-cdn.net/app/uploads/2023/04/south-western-railway-hero-2000x1207.jpg)
Putting the customer first with South Western Railway
Improving ambulatory care with ethnographic research
![](https://dkacdn.b-cdn.net/app/uploads/2023/04/guys-st-thomas-trust-1.jpg)
Improving ambulatory care with ethnographic research
Co-creating a boutique identity with Cartier employees
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/Banner-IMG_4947-2000x1333.jpg)
Co-creating a boutique identity with Cartier employees
Generating customer-focused ideas with Arriva Rail London
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/IMG_9656-2000x1333.jpg)
Generating customer-focused ideas with Arriva Rail London
Improving accessibility and inclusivity at the British Library
![](https://dkacdn.b-cdn.net/app/uploads/2024/04/DKA_Website_Case-study_Banner_Library-enter_v1.jpg)
Improving accessibility and inclusivity at the British Library
Building a dynamic long-term brand strategy for a new railway line
![](https://dkacdn.b-cdn.net/app/uploads/2024/01/Happy_Birthday.jpg)
Building a dynamic long-term brand strategy for a new railway line
Using a teach & do approach to design developmentally appropriate healthcare
![](https://dkacdn.b-cdn.net/app/uploads/2024/01/Banner-image_MYA_optimised_v1.jpg)
Using a teach & do approach to design developmentally appropriate healthcare
Developing a cross-industry, tech-powered solution to reduce incidence of loss and theft of high-end watches
![](https://dkacdn.b-cdn.net/app/uploads/2024/01/DKA_Website_Banner_Watchfinder_keyur-jadav-OneGplJm4ko-unsplash_v1.jpg)
Developing a cross-industry, tech-powered solution to reduce incidence of loss and theft of high-end watches
Driving community engagement for a local authority in West London
![](https://dkacdn.b-cdn.net/app/uploads/2024/01/Ealing-1920x1080-jpg.jpg)
Driving community engagement for a local authority in West London
Embedding Design Thinking for better customer engagement
![](https://dkacdn.b-cdn.net/app/uploads/2024/04/DKA_Website_Case-Study_Banner_ServiceNow_AdobeStock_133765248_1920pix-X-1080pix_v1.jpg)
Embedding Design Thinking for better customer engagement
Leading the fight against single-use plastic with SAP
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/SAP_LEO_PC_Plastic-cloud_r2-2000x1119.jpg)
Leading the fight against single-use plastic with SAP
Ensuring employee wellbeing in major infrastructure projects
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/Banner-Image-DKA_Arup_Design-House_Kudos_Emailer_header-graphic_r1-2000x907.jpg)
Ensuring employee wellbeing in major infrastructure projects
Revealing the teammate experience for Under Armour
![](https://dkacdn.b-cdn.net/app/uploads/2023/05/under-armour.jpg)
Revealing the teammate experience for Under Armour
Re-defining a luxury retail experience with Cartier
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/IMG_6257-2000x1333.jpg)
Re-defining a luxury retail experience with Cartier
Re-imagining the gateline experience with HS2
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/hs2-gatelines-reimagined.jpg)
Re-imagining the gateline experience with HS2
Helping Cartier develop a new in-store experience
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/DKA_Cartier_Aleph_Concept_Homepage_r4-2000x1131.jpg)
Helping Cartier develop a new in-store experience
Demonstrating the power of cashless experiences for VISA
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/VISA_cashless-festivals-2000x781.jpg)
Demonstrating the power of cashless experiences for VISA
Virtually coaching 150 data scientists in design thinking
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/DTA_DataLab_Innovation-week-2020_PR3-2000x1500.jpg)
Virtually coaching 150 data scientists in design thinking
Coaching an innovative start-up to survive & thrive
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/Boskke.jpg)
Coaching an innovative start-up to survive & thrive
Empowering Exus to stay ahead of the curve
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/IMG_0017-2000x1333.jpg)
Empowering Exus to stay ahead of the curve
Enhancing the design process at Thames & Hudson
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/static1.squarespace_TandH.jpg)
Enhancing the design process at Thames & Hudson
Spurring innovation at VISA
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/VISA_Innovation-playbook-2000x781.jpg)
Spurring innovation at VISA
Powering positive impact with What Design Can Do
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/what-design-can-do-refugee-challenge.png)
Powering positive impact with What Design Can Do
Supporting decision-making in the rail sector
![](https://dkacdn.b-cdn.net/app/uploads/2023/07/Hi-Speed-Marque.png)
Supporting decision-making in the rail sector
Evolving HS2’s project brand strategy & identity
![](https://dkacdn.b-cdn.net/app/uploads/2018/08/HS2-project-brand.png)
Evolving HS2’s project brand strategy & identity
Revolutionising service design for Richemont
![](https://dkacdn.b-cdn.net/app/uploads/2018/08/Richmont-2.jpg)
Revolutionising service design for Richemont