Client : VISA
Establishing a European innovation hub
When one of the world’s largest fintechs set up a European innovation hub, they tasked us with embedding design thinking tools and methodologies.
Using design thinking to unlock collaborative innovation
We began with a three-day Design Sprint to induct their innovation leads into design thinking and help them design around the needs of the end customer. Over the next couple of months, we ran a series of customised workshops and courses – from training in Customer Closeness to a Board-level engagement workshop. We also developed a Playbook to codify VISA’s approach to fast, collaborative innovation.
Bespoke tools created
Training courses, methodologies and tools developed for VISA’s specific needs.
Whole team trained
Innovation leads and ancillary teams received a combination of coaching and development.
Design thinking embedded
VISA’s innovation hub now has the tools to design collaboratively and quickly around end users.
The results went beyond my initial expectations, and the learnings were immediate and can be applied very quickly. Incredibly engaging, thought provoking and insightful.
Anish Hindocha, Senior Operational Excellence Consultant, VISA
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