Spurring innovation at VISA

  • Bespoke tools created
  • Whole team trained
  • Design thinking embedded

The Challenge

When one of the world’s largest fintechs set up a European innovation hub, they tasked us with embedding design thinking tools and methodologies.

The Approach

We began with a three-day Design Sprint to induct their innovation leads into design thinking and help them design around the needs of the end customer. Over the next couple of months, we ran a series of customised workshops and courses – from training in Customer Closeness to a Board-level engagement workshop. We also developed a Playbook to codify VISA’s approach to fast, collaborative innovation.

The Impact

  • Bespoke tools created: training courses, methodologies and tools developed for VISA’s specific needs
  • Whole team trained: innovation leads and ancillary teams received a combination of coaching and development
  • Design thinking embedded: VISA’s innovation hub now has the tools to design collaboratively and quickly around end users

[The results] went beyond my initial expectations, and the learnings were immediate and can be applied very quickly. Incredibly engaging, thought provoking and insightful.

Anish Hindocha, Senior Operational Excellence Consultant, VISA