Empowering Exus to stay ahead of the curve
Executive Training
Service & Experience Design
Client : Exus
The challenge
Inspiring new ways of thinking to develop better services
Leading provider of debt collection software Exus asked us to help them stimulate the development of new products and services. They knew that design thinking would help them to retain their competitive advantage.
The approach
Coaching design thinking to instil innovation
The first step was to upskill a range of senior staff with advanced design thinking methodologies. We then helped them gather insights from clients – and ran a three-day Design Sprint at the company to generate new software concepts around client needs. Our work was the catalyst for the establishment of a Digital Transformation Unit to promote continued innovation.
The impact
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Senior team empowered
Leaders from a range of disciplines developed design thinking skills.
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User needs crystallised
Generation of new ideas informed by insights from clients.
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Methodologies adopted
Design thinking tools and processes embedded at Exus to accelerate innovation.
Testimonial
Co-creating a boutique identity with Cartier employees
Co-creating a boutique identity with Cartier employees
Driving innovation in the circular economy
Driving innovation in the circular economy
Virtually coaching 150 data scientists in design thinking
Virtually coaching 150 data scientists in design thinking
If you’re looking to
drive innovation within
your business, we’d
love to hear from you.