Work

Empowering Exus to stay ahead of the curve

Executive Training
Service & Experience Design

Client : Exus

The challenge

Inspiring new ways of thinking to develop better services

Leading provider of debt collection software Exus asked us to help them stimulate the development of new products and services. They knew that design thinking would help them to retain their competitive advantage. 

The approach

Coaching design thinking to instil innovation

The first step was to upskill a range of senior staff with advanced design thinking methodologies. We then helped them gather insights from clients – and ran a three-day Design Sprint at the company to generate new software concepts around client needs. Our work was the catalyst for the establishment of a Digital Transformation Unit to promote continued innovation. 

The impact

  • Senior team empowered

    Leaders from a range of disciplines developed design thinking skills.

  • User needs crystallised

    Generation of new ideas informed by insights from clients.

  • Methodologies adopted

    Design thinking tools and processes embedded at Exus to accelerate innovation.

Let's chat

If you’re looking to
drive innovation within
your business, we’d
love to hear from you.

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