Clive Grinyer is Head of the Service Design course at the RCA and a visiting professor at Glasgow School of Art. As a design consultant, he has used design methods to tackle challenges and unlock new opportunities in banking and for tech conglomerates. Clive led the design of digital customer experiences at Barclays, devising innovative ways for customers to access banking. He was also Head of Design for Samsung and Cisco. During his early career, he was a product designer with IDEO founder Bill Moggridge and co-founded Tangerine, working alongside Jonny Ive.